Shipping and Delivery

Thank you for choosing Herculey for your silver jewellery purchases. We are committed to ensuring a seamless and satisfactory shopping experience. This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of your orders within India.

1. Order Processing: a. Once you place an order on our website, our team will begin processing it within 24-48 hours, excluding weekends and public holidays. b. In case of any delays or issues with your order, our customer support team will contact you to provide updates and possible solutions.
2. Shipping Methods: a. We offer reliable shipping methods to ensure your order reaches you safely. The available shipping methods will be displayed during the checkout process. b. Our shipping partners include reputable courier services and postal agencies to provide timely and efficient delivery.
3. Shipping Charges: a. Shipping charges are calculated based on the weight and dimensions of your order, as well as the shipping address. The applicable charges will be displayed during the checkout process. b. We may offer free shipping promotions on select items or for orders above a certain value. Such promotions will be communicated on our website or through promotional emails.
4. Estimated Delivery Time: a. The estimated delivery time will vary based on your shipping address and the shipping method chosen. b. Generally, orders are delivered within 3-7 business days from the date of dispatch. However, please note that unforeseen circumstances or regional restrictions may cause slight delays.
5. Order Tracking: a. Once your order is shipped, we will provide you with a tracking number via email and SMS. b. You can track the progress of your shipment by entering the tracking number on our website or the respective courier service’s tracking portal.
6. Delivery Attempts: a. Our shipping partners will make multiple attempts to deliver your order to the provided shipping address. b. If delivery is unsuccessful after several attempts, the courier service may contact you for further instructions or return the package to us. Additional charges may apply for subsequent delivery attempts.
7. Delivery Confirmation: a. Upon successful delivery of your order, we will send a delivery confirmation notification via email and SMS. b. It is essential to provide accurate contact details to receive timely delivery updates.
8. Damaged or Lost Shipments: a. In the unlikely event that your order is damaged or lost during transit, please contact our customer support immediately. b. We will initiate an investigation with the shipping partner and work towards resolving the issue as quickly as possible.
9. International Shipping: a. Currently, we only offer shipping within India. International shipping is not available at this time.
10. Change of Shipping Address: a. If you need to change the shipping address for an order that has already been placed, please contact our customer support as soon as possible. b. We will make every effort to accommodate your request, but changes may not be possible if the order has already been shipped.

Please note that this Shipping and Delivery Policy is subject to change without prior notice. Any updates will be communicated on our website. If you have any further questions or concerns regarding our shipping and delivery process, please contact our customer support team.

Thank you for choosing Herculey for your silver jewellery needs. We appreciate your trust and look forward to serving you with the utmost care and satisfaction.